DELIVERY OPTIONS
Delivery options are presented at the checkout stage, not all delivery options may be available depending on your chosen product or region.
Please refer to the checkout for the most up to date information on delivery options.
| Delivery Option | Order Before | Delivery Times | Cost (£GBP) |
| Standard Delivery | 23:59 | 3 to 7 Days | 4.99 |
| Store Delivery* (Smaller Items) | 23:59 | 3 to 7 Days | 4.99 |
| Store Delivery* (Larger Items) | 23:59 | 3 to 7 Days | 19.99 |
| Express Delivery – 48 Hours | 21:00 | 48 Hours | 7.99 |
| Next Day Delivery by Evri | 21:00 | Next Day | 9.99 |
| Oversized Delivery | 23:59 | 3 to 14 Days | 19.99 |
| Next Day Bulk Delivery | 14:00 | Next Day | 39.99 |
Bank and Public Holidays are not included.
Please note: Once you have submitted your order we will not be able to make any changes, this includes the delivery option and combining delivery charges for multiple orders.
Spend £100 (excluding delivery) and receive a £5 voucher to spend in-store when you choose Store Delivery.
*Terms Apply
REST OF THE WORLD DELIVERY COSTS
Below is a list of countries that we currently deliver to, both european and the rest of the world, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.
Delivery will take between 3 – 21 Days, Public and Bank Holidays are excluded.
Please note: We may not be able to ship some items outside of the UK due to restrictions, please refer back to the product page and press deliveries to see what options are available. If the product lists international as an option you should be able to the below countries.
Europe
| Country | Cost from (GBP) | Country | Cost from (GBP) |
|---|---|---|---|
| Albania | 11.66 | Andorra | 9.99 |
| Austria | 8.33 | Belarus | 11.66 |
| Belgium | 5.83 | Bosnia and Herzegovina | 11.66 |
| Bulgaria | 9.99 | Canary Islands | 21.66 |
| Croatia | 9.99 | Cyprus | 10.83 |
| Czech Republic | 9.99 | Denmark | 8.33 |
| Estonia | 9.99 | Finland | 8.33 |
| France | 5.83 | Germany | 5.83 |
| Gibraltar | 8.33 | Greece | 9.99 |
| Guernsey | 5.83 | Hungary | 9.99 |
| Ireland | 5.83 | Italy | 8.33 |
| Jersey | 5.83 | Latvia | 9.99 |
| Liechtenstein | 8.33 | Lithuania | 9.99 |
| Luxembourg | 5.83 | Malta | 10.83 |
| Moldova | 11.66 | Monaco | 10.83 |
| Montenegro | 11.66 | Montserrat | 21.66 |
| Netherlands | 5.83 | Norway | 8.33 |
| Poland | 9.99 | Portugal | 8.33 |
| Romania | 9.99 | Serbia | 11.66 |
| Slovakia | 9.99 | Slovenia | 9.99 |
| Spain | 8.33 | Sweden | 8.33 |
| Switzerland | 8.33 | Turkey | 11.66 |
Rest of the World
| Country | Cost from (GBP) | Country | Cost from (GBP) |
|---|---|---|---|
| Algeria | 21.66 | American Somoa | 21.66 |
| Antigua & Barbuda | 21.66 | Argentina | 21.66 |
| Armenia | 21.66 | Aruba | 21.66 |
| Australia | 13.00 | Azerbaijan | 21.66 |
| Bahrain | 17.49 | Bangladesh | 21.66 |
| Barbados | 21.66 | Benin | 21.66 |
| Bermuda | 21.66 | Bhutan | 21.66 |
| Bolivia | 21.66 | Botswana | 21.66 |
| Brazil | 21.66 | Brunei | 17.49 |
| Burkina Faso | 21.66 | Cambodia | 21.66 |
| Cameroon | 21.66 | Canada | 14.99 |
| Cape Verde | 21.66 | Cayman Islands | 21.66 |
| Chad | 21.66 | Chile | 21.66 |
| China | 21.66 | Colombia | 21.66 |
| Congo (Democratic) | 21.66 | Congo (Republic) | 21.66 |
| Costa Rica | 21.66 | Djibouti | 21.66 |
| Dominica | 21.66 | Dominican Republic | 21.66 |
| Ecudaor | 21.66 | Egypt | 21.66 |
| El Salvador | 21.66 | Equatorial Guinea | 21.66 |
| Ethiopia | 21.66 | Falkland Islands | 21.99 |
| Fiji | 21.66 | French Guina | 21.66 |
| Gabon | 21.66 | Georgia | 21.66 |
| Ghana | 21.66 | Greenland | 11.66 |
| Grenada | 21.66 | Guadaloupe | 21.66 |
| Guatemala | 21.66 | Guinea | 21.66 |
| Guinea-Bissau | 21.66 | Guyana | 21.66 |
| Haiti | 21.66 | Honduras | 21.66 |
| Hong Kong | 15.83 | Iceland | 11.66 |
| India | 15.83 | Indonesia | 15.83 |
| Israel | 21.66 | Jamaica | 21.66 |
| Japan | 15.83 | Jordan | 17.49 |
| Kazahkstan | 21.66 | Kenya | 21.66 |
| Kiribati | 21.66 | Korea (South) | 15.83 |
| Kuwait | 17.49 | Kyrgyzstan | 21.66 |
| Lebanon | 21.66 | Lesotho | 21.66 |
| Madagascar | 21.66 | Malawi | 21.66 |
| Malaysia | 15.83 | Maldives | 21.66 |
| Marshall Islands | 21.66 | Martinique | 21.66 |
| Mauritania | 21.66 | Maurtius | 21.66 |
| Mayotte | 21.66 | Mexico | 14.99 |
| Micronesia (FSO) | 21.66 | Mongolia | 21.66 |
| Morocco | 21.66 | Mozambique | 21.66 |
| Myanmar Burma | 21.66 | Nauru | 21.66 |
| Nepal | 21.66 | New Zealand | 12.55 |
| Nicaragua | 21.66 | Niger | 21.66 |
| Nigeria | 21.66 | North Macedonia | 21.66 |
| Oman | 17.49 | Pakistan | 21.66 |
| Palau | 21.66 | Panama | 21.66 |
| Papua New Guinea | 21.66 | Paraguay | 21.66 |
| Peru | 21.66 | Philippines | 15.83 |
| Puerto Rico | 21.66 | Qatar | 17.49 |
| Reunion | 17.49 | Saint Kitts & Nevis | 21.66 |
| Rwanda | 21.66 | Saint Vincent | 21.66 |
| Saint Lucia | 21.66 | Sao Tome & Principe | 21.66 |
| Samoa | 21.66 | Senegal | 21.66 |
| Saudi Arabia | 17.49 | Singapore | 15.83 |
| Solomon Islands | 21.66 | South Africa | 17.49 |
| Sri Lanka | 21.66 | Suriname | 21.66 |
| Taiwan | 15.83 | Tajikistan | 21.66 |
| Tanzania | 21.66 | Thailand | 15.83 |
| The Bahamas | 21.66 | The Gambia | 21.66 |
| Togo | 21.66 | Tonga | 21.66 |
| Trinidad & Tobago | 21.66 | Tunisia | 21.66 |
| Tuvalu | 21.66 | Uganda | 21.66 |
| United Arab Emirates | 15.83 | United States | 8.33 |
| Uruguay | 21.66 | Uzbekistan | 21.66 |
| Vanuatu | 21.66 | Venezuela | 21.66 |
| Vietnam | 15.83 | Zambia | 21.66 |
| Zimbabwe | 21.66 |
CLICK & COLLECT
You can have your order delivered to one of our participating stores/branches within the UK.
Click and Collect orders take between 3 – 7 days to be delivered to store, you’ll see your estimated delivery date on the emails we send to you. Once your order has arrived at your chosen store, we’ll let you know your order is ready for collection by sending you a ‘Collection ready’ email.
You will need to take this email along with your order number and a valid ID to store with you as it contains your unique delivery code which is required for collecting your bike or parcel. (You will need all 3 to collect your order)
Acceptable forms of ID are:
- Cheque Guarantee / Credit / Debit Card
- Bank / Building Society Book
- Valid Passport
- Cheque Book
- Drivers Licence
- Utility Bill
For under 18s:
- National Insurance Card
- Medical Card
- Savings Book
We will send you three reminders via email to collect your parcel. However, if your parcels is not collected within 10 days it will be returned to the warehouse, a refund will be processed to your original payment method within 14 days of your parcel being received by the warehouse.
Please note: that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.
Your parcel can only be collected within your chosen stores opening hours.
Unfortunately, we are unable to return orders bought online in store, including Click & Collect orders.
Click and Collect Cost
Delivery to store costs £4.99
You will receive a £5 voucher to spend in-store if your order is above £100 (excluding the delivery charges) when you collect your order from your nominated store.
Currently, we do not offer Next Day delivery on Click and Collect orders.
WHERE IS MY ORDER?
1 – Check your estimated delivery date
You’ll see your estimated delivery date on the emails we send to you. This date is calculated based on what time you placed your order; and what delivery service you selected (eg. Next Day).
Please note, this is an estimated delivery date only. We make every effort to get your order to you in time for this date, but please keep in mind that it may take longer especially during busy periods.
2 – My order is shipped, but I haven’t had it yet
You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:
- In your emails we send to you confirming your order is shipped.
- In your order history, in My Account by clicking Track Your Order
Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.
TRACKING DELIVERY
You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:
- In your emails we send to you confirming your order is shipped.
- In your order history, in My Account by clicking Track Your Order
Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.
If you selected Click and Collect we’ll let you know your order is ready for collection by sending you a ‘Collection ready’ email once your order has arrived at your chosen store.
Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order.
CAN I TRACK MY DELIVERY OVERSEAS?
We make it easy for you to track your delivery no matter where it is.
Once your order has been processed by us, you should receive an email informing you of your tracking reference.
Please use that tracking reference to keep tabs on the progress of your delivery.
Our international couriers deliver Monday to Friday.
ORDER CONFIRMATION
Once you’ve placed your order we will send you an ‘order confirmation’ email, detailing what you bought, cost and delivery option.
We will also send you emails to keep you updated as your order progresses. This included letting you know when the order has been processed, shipped. The tracking information can also be found in your order history.
If a replacement has been ordered then you will only receive the ‘Order Shipped’ email containing the tracking details.
If you aren’t receiving emails from us, please check your junk folder and add us to your safe list.
Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order. We also will not be able to retrospectively update your email address. During cases where you need to change your email address (as a result of a typo or if you have changed email addresses) we recommend you create a new login with your new/correct email address.
WHY IS MY ORDER LATE?
We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:
- During busy periods – when a sudden high volume of products needs to be shipped.
- Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
- Bad weather – when it may be more difficult for products to be shipped around the country.
We will keep you informed by email on the progress of your order.
CUSTOM CHARGES AND IMPORT DUTIES
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel.
These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.
We have no control over these charges and can’t predict their amount. For further information please contact your local customs office before placing your order.
WHY HAS MY ORDER OR ITEM BEEN RETURNED TO SENDER?
Our delivery partners will attempt to deliver your order three times.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can’t be delivered.
You should be able to check the reason why it’s been returned by using the tracking link you got in the dispatch email.
If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.
Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.
If you require the items, we would ask you to place a new order.
MY PARCEL SHOWS AS DELIVERED, BUT I'VE NOT RECEIVED IT
Sorry to hear that you’ve not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.
Please check around the outside of your property, the parcel may have been left in a safe place. It’s also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.
We would also ask that you check with your neighbours as the driver may have left the parcel with them.
If you still need some help after checking the above, please contact Customer Services as we’ll be happy to help you.
CLICK & COLLECT EXCEPTIONS
Click and Collect is available for most orders but not for all, and this can be for a number of reasons;
- the item ordered is a pre-order item
- one of the selected items is not eligible
- the size or volume of the item is too large
Please select another delivery option for your order.
CLICK & COLLECT VOUCHER
As a thank you for using our Click & Collect delivery service, and if your order value is £100 or more (excluding delivery) you will receive a £5 voucher to spend in store when you collect your parcel from the store.
You’ll be given your voucher by our store staff when you collect your parcel.
The Click & Collect voucher has an expiry date of 2 years and can only be used in store.
