Refund and Returns Policy
To return items ordered from Chain Reaction Cycles all items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.
If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service team ahead of making a return.
- Securely repack your items, and include a completed returns form inside your parcel. You can find the returns form attached to this article.
- On the outside of your parcel, address your return to the correct returns address.
- Items that were shipped from a Brand Partner: Check I need to return my order or item bought from a brand partner for the returns address & instructions – This information should’ve also been included inside your parcel.
- Items that were shipped from our warehouse: Address your parcel to-
International House
Old Hall Street,
64 Nile Street,
London, N1 7SR
- Send your parcel back using your preferred carrier or postal service – please note, postage will be payable. We do not offer a free returns service for unwanted items.
- For peace of mind, we encourage you to keep a receipt as proof of your return.
All items are inspected upon return, if we don’t find a manufacturing fault and is simply due to wear and tear, we will return the item to you. Please allow 14 days from the date of return for this to be credited back to your original payment method.
If your item is faulty, please contact our Customer Service team and provide images of both the item and the fault. If you have a faulty bike you will be asked to provide the following photos:
- Whole bike
- Bike area with Fault / Damage
- Box showing any damage
- Box showing the shipping labels
During cases where the fault is difficult to demonstrate on a photo we may need you to send a short video demonstrating the fault.
Please note: Unfortunately, you can’t return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
